Welcome to OpShop.Kiwi Limited ("OpShop.Kiwi", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of the OpShop.Kiwi website and any mobile application (collectively, the "Site"), as well as our online marketplace platform and related services ("Services").
By accessing, browsing, or buying merchandise on our Site, you agree to these Terms. Please read them carefully. If you do not agree, please do not use our Services.
1. Acceptance of Terms & Your Eligibility
- Agreement: By using our Site or Services, you are agreeing to these Terms and any policies referenced within them.
- Changes: We reserve the right to change these Terms at any time. We encourage you to check back regularly for updates.
- Age Requirement: You must be at least 18 years old or visiting the Site under the supervision of a parent or legal guardian.
2. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and share information about our users. Your use of the Site is also governed by our Privacy Policy, which you can find at: https://opshop.kiwi/index.php?route=information/information&information_id=3
3. Account Creation & Security
- Registration: To access certain features, you may need to register an account and choose a password and user name.
- Accuracy: You agree to provide us with accurate and complete registration information and to keep it updated.
- Responsibility: You are solely responsible for protecting the security and confidentiality of your password and account identification.
- Unauthorized Use: You must notify us immediately of any unauthorized use of your account or any other breach of the Site’s security. You are responsible for all activity that occurs under your account.
4. Use of the Site (License)
We grant you a limited, non-exclusive license to access and use this Site for personal, non-commercial use only.
You MAY NOT do the following:
- Resell or commercially use any content on this Site.
- Use any data mining, robots, or similar data gathering methods.
- "Frame" or use framing techniques to enclose our trademarks, logos, content, or proprietary information without our express written consent.
- Create a hyperlink to the homepage that portrays OpShop.Kiwi or our products/services in a false, misleading, derogatory, or offensive manner.
Any violation of these terms will result in immediate revocation of your access license.
5. Electronic Communication
When you use the Site or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically, either by email or by notices posted on the Site. You agree that all electronic agreements, notices, and disclosures satisfy any legal requirement that such communications be in writing.
6. User Content & Feedback
User Content (Interactive Features)
The Site may allow you to post content (text, photos, video, reviews, etc.) ("User Content"). This content is publicly viewable.
You are solely responsible for your User Content and use of any interactive features.
Prohibited Content:
You agree not to post, upload, or transmit any content that is:
- Unlawful, libelous, defamatory, or obscene.
- Harmful, abusive, harassing, or threatening.
- Infringing on anyone's patent, trademark, copyright, or privacy rights.
- A virus, corrupted data, or malware.
- False or misleading, or impersonates another person or entity.
Our Rights: By posting User Content, you grant OpShop.Kiwi a nonexclusive, royalty-free, worldwide, perpetual, and irrevocable right to use, reproduce, modify, and distribute that content for any purpose and without compensation to you.
Feedback
Any questions, comments, suggestions, ideas, or reviews you submit regarding the Site or our products ("Feedback") are non-confidential and become the sole property of OpShop.Kiwi. We can use and share this Feedback without restriction or compensation to you.
7. Product Purchases
- Electronic Transactions: All transactions with us may be conducted electronically.
- Risk of Loss: The risk of loss and title for items you purchase pass to you upon our delivery of the items to the carrier (the shipping company).
- Pricing & Availability: All items are subject to availability. Prices are subject to change without notice. We reserve the right to correct errors, limit quantities, reject or cancel orders, even after they have been placed.
- Taxes and Shipping: You agree to pay all applicable shipping, handling charges, and sales tax based on the shipment destination.
- Payment Authorization: By submitting an order, you confirm you are authorized to use the designated payment method and authorize us to charge your order (including all applicable charges) to that method.
Payment Options
We currently offer two payment options:
| Option |
Details |
| 1. VISA, Mastercard, Amex | Via Paystation. Your payment details have the security offered by Paystation, a fully PCI DSS compliant certified Solutions Provider. |
| 2. Cash on Pick Up | Some stores may offer cash on pickup. Check with the store prior to completing your purchase. |
| 3. Bank Transfer |
Bank details will be emailed to you once order is submitted.
Use your order number and surname as the reference. Payments received before 12 noon on normal business days are typically processed and shipped the same day (subject to bank processing times). |
8. Returns and Refunds Policy
Thank you for shopping with OpShop.Kiwi!
Conditions for Return
All returned items must be in new condition, unworn, and unwashed.
Items that CANNOT be Returned (Change of Mind)
For hygiene and other reasons, we cannot accept returns for a "change of mind" on the following categories:
- Cosmetics, Fragrances, Bath & Body
- Underwear, Swimwear
- Dinner / Lunch items
- Toys or electronics
- Personalized printed material (photos, mugs, etc.)
- Bedding accessories (protectors)
- Gift cards
Note: These products can still be returned if they are faulty, not fit for purpose, or do not match the sample/description.
Faulty or Mismatched Items
We will provide an exchange voucher, refund, or repair if the product is:
- Faulty or not of acceptable quality.
- Not fit for its intended purpose.
- Does not match the sample or our description.
We reserve the right not to offer a remedy if the fault is a result of misuse or neglect.
Sale Items
FINAL SALE: All items in the Sale Collection are FINAL SALE and cannot be returned.
Promotional Discounts: Items purchased during promotional sales (e.g., Flash Sales) MAY be returned.
How to Initiate a Return
- Check Criteria: Review the return policy above to ensure your item(s) qualify.
- Contact the seller directly and complete the Return Form. You will receive a confirmation email—please include a copy of this with your returned item(s).
- Ship Package: Ship directly to the seller your package via your local Post Shop. We strongly recommend getting a tracking number, as we are not responsible for items lost in transit.
Timeframes for Refunds & Credits
- Refunds (Original Payment): Your package must be postmarked within 7 business days of the original delivery date. It may take 3-5 business days to receive the refunded amount after we process the return.
- Online Credit (Gift Card): Your package must be postmarked within 21 business days of the purchase date. Once processed, you will receive an email with a gift card number for your credit.
- Exchanges: We only exchange items for 7 business days. Please contact the seller directly to reserve the item(s) you want to ensure they don't sell out. After we receive your return, we will contact you with the exact shipping cost for the exchanged item(s).
Something wrong with your order? Please Contact Us right away!
9. Legal Disclaimers & Limits of Liability
Ownership (Intellectual Property)
This Site, including all Site Content (photographs, images, text, graphics, software, etc., but excluding User Content), is owned by OpShop.Kiwi or our licensors and is protected by copyright and intellectual property laws. You may not use our trademarks or logos without our express written consent.
Disclaimers (AS IS)
This Site and all services are provided on an "AS IS" and "WITH ALL FAULTS" basis. We make no representations or warranties of any kind, express or implied, regarding the Site's accuracy, completeness, reliability, or that it is free of viruses or errors.
Limitation of Liability
In the event of any product or service issue, your sole and exclusive remedy is to return the product and receive a refund.
OpShop.Kiwi and its affiliates will NOT be liable for any special, indirect, incidental, or consequential damages (including lost profits or loss of business). Our total liability for any claim arising out of or related to these Terms or the purchase/use of any product will not exceed the purchase price of the product or service.
10. Termination and General Terms
- Termination by You: You can terminate these Terms at any time by closing your account and discontinuing use of the Site.
- Termination by Us:*We reserve the right to terminate your right to use the Site, or any portion of it, without notice, at our sole discretion.
- Indemnification: You agree to defend and hold OpShop.Kiwi harmless against any claims, damages, or costs (including legal fees) arising from your access or misuse of the Site, your User Content, or your violation of these Terms.
- Governing Law and Dispute Resolution: These Terms are governed by the laws applicable to OpShop.Kiwi. In the event of a breach, we are entitled to seek specific performance or injunctive relief in addition to any damages.
- Severability: If any provision of these Terms is found to be invalid, that provision will be removed, but the remaining provisions will remain in full force and effect.
- Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and OpShop.Kiwi regarding the use of this Site.
Questions?
If you have any questions regarding these Terms, our Privacy Policy, or any other related material, please contact our support staff: