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Privacy Policy

OpShop.Kiwi Limited ("OpShop.Kiwi", "we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, store, and protect the information you provide when you use our website and services.

We may update this policy periodically by posting changes on this page. We encourage you to review this page from time to time to ensure you are comfortable with any updates. Please also refer to our Terms and Conditions.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and shipping details.
  • Account Information: Username, password (encrypted), order history, and account preferences.
  • Location Information: Postcode and general geographic data.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Survey and Marketing Data: Information relevant to customer surveys, promotions, or special offers (where consent is given).

2. How We Use Your Information

We collect this information to operate our marketplace platform and improve your experience. Specifically, we may use your information for:

  • Order Processing: To process transactions and facilitate communication between buyers and verified sellers.
  • Service Improvement: To improve our website functionality, products, and services.
  • Internal Records: For record-keeping, compliance, and data analysis.
  • Marketing Communications: To send you promotional emails where you have opted in.
  • Market Research: To understand customer behaviour and improve our platform.
  • Security and Fraud Prevention: To detect and prevent fraudulent activity or misuse of our services.

3. Marketplace Disclosure

OpShop.Kiwi operates as an online marketplace connecting customers with independent verified sellers (including registered charities, community retailers, and professional vintage curators).

When you place an order, certain personal information (such as your name and shipping address) is shared with the relevant seller solely for the purpose of fulfilling your order.

We require sellers to handle personal information in accordance with New Zealand privacy laws.

4. Data Security

We are committed to ensuring your information is secure. To prevent unauthorized access, disclosure, or misuse, we have implemented appropriate physical, electronic, and managerial safeguards.

  • Our website uses an SSL Certificate to encrypt data transmissions.
  • Payment transactions are processed securely via Paystation, a PCI DSS compliant certified payment solutions provider. OpShop.Kiwi Limited does not store or have access to full credit card details.

5. Cookies, Analytics & Advertising Technologies

We use cookies and similar tracking technologies to improve website performance, understand visitor behaviour, and deliver relevant advertising.

These technologies may include:

  • Google Analytics: Used to analyse website traffic, visitor behaviour, and performance metrics.
  • Meta Pixel (Facebook Pixel): Used to measure advertising effectiveness and deliver relevant ads on Meta platforms (including Facebook and Instagram).
  • Session Cookies: Required for core website functionality, including login sessions and shopping cart operation.

These services may collect technical information such as your IP address, browser type, device type, pages visited, time spent on site, and interactions with advertisements.

This information is aggregated and does not personally identify you. However, third-party platforms (such as Google or Meta) may combine this data with information they already hold about you.

You may disable cookies through your browser settings. You may also manage advertising preferences directly through Google Ads Settings or Facebook Ad Preferences.

6. Third-Party Service Providers

We may share necessary personal information with trusted third-party service providers who assist us in operating our marketplace platform. These may include:

  • Payment processors (such as Paystation)
  • Website hosting providers
  • Email marketing platforms
  • Analytics and advertising partners (such as Google and Meta)

These providers are contractually required to protect your information and only use it for authorised purposes.

7. Marketplace Disclosure

OpShop.Kiwi Limited operates as an online marketplace connecting customers with independent verified sellers.

When you place an order, certain personal information (such as your name and shipping address) is shared with the relevant seller solely for the purpose of fulfilling your order.

Sellers are required to handle personal information in accordance with New Zealand privacy laws. For full platform usage terms, please refer to our Terms and Conditions.

8. Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications at any time

9. International Visitors & Shipping

OpShop.Kiwi Limited is a New Zealand–based marketplace platform. While our primary focus is supporting verified New Zealand sellers, some sellers may offer international shipping.

If you are located outside New Zealand and wish to purchase an item, you must contact the relevant seller directly to confirm whether international shipping is available and to agree on any additional shipping costs or requirements.

By using this website from outside New Zealand, you acknowledge that your personal information may be processed in New Zealand and may also be shared with third-party service providers (such as payment processors, hosting providers, analytics services, or advertising platforms) that operate internationally.

Where personal information is transferred outside New Zealand, we take reasonable steps to ensure it is protected in accordance with the Privacy Act 2020.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Email: sales@opshop.kiwi

OpShop.Kiwi Limited | Incorporated 23 February 2026 | New Zealand

LAST UPDATED: 27 February 2026