Shop verified Stores
Browse products from approved New Zealand second hand sellers operating in trade, rather than casual private accounts.
Customer information
Buy with OpShop.Kiwi
Shop one off second hand finds from verified New Zealand businesses, charities and organisations, with practical information for checkout, delivery, returns, sizing and your customer account.
Before you buy
Useful customer guides
Check the listing
Review the photographs, condition notes, measurements, Store details and available delivery or collection options before buying.
Secure checkout
Complete your purchase through the OSK checkout so the item, payment and applicable shipping remain connected to the order record.
Before checkout
Second hand items deserve a closer look
Many products on OpShop.Kiwi are unique, pre owned or one off items. Read the full listing and look through the available photographs before purchasing, especially where condition, measurements, sizing, age or wear are important to you.
- Check measurements rather than relying only on a size label
- Look through photographs for condition and wear
- Read any disclosed faults, repairs or missing parts
- Check the Store and fulfilment information
- Confirm shipping or collection options before completing checkout
- Ask for help before buying if important information is unclear
After checkout
What happens after you place an order
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1
Confirmation
Once payment is successfully confirmed, the order is recorded against your account and the selling Store.
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2
Dispatch or collection
The Vendor prepares the item for the selected fulfilment method. Tracking information is added where a tracked shipping service is used.
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3
Delivery
Where tracking is available, shipment information can be followed through the order and carrier details provided.
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4
Support
If something is wrong with the order, use the published returns, contact or customer support process so the issue can be reviewed properly.
Your customer account
Keep your orders together
Your OSK customer account gives you a central place for supported account and order information. Keep your contact details current so Stores and OSK can reach you when fulfilment or customer support requires it.
Customer help
Find answers about shopping, delivery, returns and your account.