Vendor FAQs

OSK is for genuine New Zealand businesses, charities, organisations and traders operating in trade. Sellers may be full time, part time, seasonal, low volume or home based. Private and casual sellers simply disposing of personal belongings are not eligible.

No. GST registration is not an OSK eligibility requirement where the law does not require the seller to be registered. What matters is that the Vendor is genuinely operating in trade and can satisfy OSK's verification requirements.

OSK may verify information through business or organisation records and may request reasonable supporting evidence where trading status or identity is unclear. The evidence required will depend on the type and structure of the Vendor.

Yes. A Vendor Organisation can manage several approved Stores while each Store keeps its own identity, location, public profile, people and operational settings.

Yes. Scoped roles are designed for organisation-wide, regional or area management and Store-specific access.

Yes. Volunteer or staff access can be limited to appropriate listing and draft work, with authorised manager review before publication where required.

Yes. Each approved Store can retain its own trading identity, public profile, products, people, contact information, opening hours and operational status.

OSK intends the core Guide relationship to remain free for eligible verified Stores. Subject to OSK verification, moderation and platform requirements, an eligible Store can claim and manage its standard Guide presence without a subscription fee.

No. An eligible Store may maintain its Guide presence without opening an online Store. Marketplace selling is available separately for approved Vendors that want to offer products online.

No standard monthly storefront subscription is required for an approved Vendor to operate its core OSK eCom Store. Marketplace commission and any optional services selected by the Vendor still apply.

No. OSK POS, Revelist, advertising, listing assistance, training and managed Vendor support are optional services. They are not required to maintain a standard Guide listing or OSK eCom Store.

Marketplace commission is based on the current published commission tiers. Optional setup, listing, training, support, POS, Revelist and advertising services are priced separately where selected.

The applicable marketplace commission tier is determined using the previous calendar month's completed marketplace sales, unless an authorised commercial arrangement applies.

Standard marketplace commission applies to eligible item value rather than the shipping amount. Shipping and other authorised amounts are recorded separately in the order and payout calculation.

No. Stores choose which suitable products they want to offer online, subject to marketplace, safety and category requirements.

Yes. Setup, listing creation, training and ongoing Vendor support options are available separately where a Store wants additional assistance.

Approved Vendors may use Revelist by OpShop.Kiwi for AI-assisted identification and listing preparation. Revelist operates using prepaid AI credits under the current offer rather than requiring every Vendor to maintain a recurring subscription.

A product listing can support up to 30 images, including one primary image and up to 29 additional images where detailed coverage is useful.

Use genuine photographs of the actual item and show its condition, labels, flaws, repairs, missing parts and important details clearly. Generic catalogue images must not be used as a substitute for showing the actual second-hand item.

Marketplace payments are processed through OSK's supported payment process. A successful payment result is recorded before the order moves into fulfilment.

Payout timing, marketplace commission, shipping amounts and any authorised deductions are handled under the current Vendor Agreement and operational payout process.

The Store fulfils the order using the supported shipping or collection method. OSK currently supports its NZ Post eShip workflow, with shipment and tracking information retained against the order where available.

Collection may be offered where the Store can provide a safe, clear and approved collection process and the option is available for that order.

Returns, remedies and refunds depend on the circumstances of the sale. Faulty, unsafe, misdescribed or otherwise non-compliant goods remain subject to applicable New Zealand consumer obligations and the Vendor Agreement.

Yes. If you are going away, temporarily closed or unable to fulfil online orders, authorised Store users can use the available operational and publication controls to prevent new online sales while the Store is unavailable.

OSK reviews the application, seller eligibility and Store structure. If approved, the Vendor Organisation, Store records and appropriate user access are established for onboarding.

Where an existing Guide record belongs to the applying Vendor, OSK can connect the approved Vendor relationship to that Store rather than creating an unnecessary duplicate.

That is normal. OSK can retain the legal organisation or entity information while the public Store continues to use its recognised trading name.

Yes. A Vendor call is available if you want to discuss your Store, organisation structure, stock, fulfilment needs or which OSK services may be useful before submitting an application.