From paid order to delivery
Orders, shipping and payouts
Each order retains its payment, shipping, carrier or service information, commission, authorised deductions, payout allocation and fulfilment history.
Operational flow
What happens after checkout
-
1
Payment
Paystation confirms the successful payment result before the order is treated as paid and released into the fulfilment process.
-
2
Commission
The applicable marketplace commission rate is recorded against eligible item sales. Shipping is treated separately from the item value for commission purposes.
-
3
Dispatch
The Vendor prepares the order for the selected shipping or collection method. Where a tracked shipping service is used, shipment and tracking information are recorded against the order.
-
4
Tracking and fulfilment
Dispatch, tracking, collection and delivery information can be recorded against the order so authorised users can follow its fulfilment history.
-
5
Payout
The order records the Vendor allocation, marketplace commission, shipping amounts and any other authorised deductions so the resulting payout can be reconciled clearly.
Shipping
Shipping stays attached to the order
OSK records the shipping method and available fulfilment information with the order rather than treating freight as a separate disconnected process. Current NZ Post arrangements use OSK's supported eShip workflow, while additional carrier and direct API integrations may be introduced as they become operationally available.
- Shipping or collection method recorded with the order
- Tracked shipment details retained where available
- Store-scoped fulfilment information
- Customer delivery information available to authorised users
- Freight amounts kept separate from marketplace item commission
- Additional carrier integrations can be added without changing the core order process
Payout records
Vendors can see how the payout is calculated
Marketplace commission, shipping amounts, authorised adjustments and the resulting Vendor allocation remain linked to the order so sales and payouts can be reconciled without relying on a separate manual calculation.
Need help with your Store setup or fulfilment process?
Apply to sell, book a Vendor call, or review the current fees and marketplace standards before getting started.