Frequently asked questions

Payment for the items and selected delivery is due in full at checkout through the available Paystation payment method.

The named Store is the seller. OpShop.Kiwi operates the marketplace and supports payment, order administration and the customer shopping experience.

Yes. OpShop.Kiwi is for approved businesses, charities, organisations and traders operating in trade. Casual private sellers are not permitted to sell through the marketplace.

You can browse without signing in. A customer account keeps your supported order, delivery and account information together and is used through the checkout and order process.

Collection may be available where the selling Store offers it. Available delivery or collection options are shown during the purchase process.

Available delivery services are calculated for the parcel, dispatch Store and customer address. The available shipping options and cost are shown before checkout.

Where tracked delivery is used, the tracking number and available dispatch or delivery updates are recorded with the order once supplied by the carrier.

Once payment is successfully confirmed, the selling Store receives the order and prepares the item for the selected delivery or collection method.

Check the available tracking information first. If the parcel appears delayed or the tracking is unclear, contact the Store or use the available customer support process for the order.

Contact the selling Store or customer support so the order, delivery details and available tracking information can be reviewed.

Marketplace listings should use genuine photographs of the actual item being sold so you can review its condition, wear and relevant details before purchasing.

Yes. Measurements are especially useful for second hand clothing, furniture and other one off items where modern sizing or standard dimensions may not apply.

Review the photographs, condition description, disclosed faults, measurements, Store information and available delivery or collection options before completing checkout.

OpShop.Kiwi specialises in second hand, vintage, antique, collectable and resale stock. Some Stores may also sell other permitted items where appropriate, so check the individual listing for full product details.

Returns depend on the circumstances of the purchase and the applicable consumer obligations. Check the current Returns information for the process that applies.

If an item is faulty, unsafe, materially different from its description or otherwise requires review, use the published returns or customer support process.

Keep the item and packaging, take clear photographs of the damage and contact the Store or customer support promptly so the issue can be reviewed.

Change of mind returns are not automatically treated the same as problems involving faulty or misdescribed goods. Check the current Returns information and the selling Store's applicable terms.

Sign in to your customer account to access supported order information and available delivery or tracking details.

Correct contact details help the selling Store and OpShop.Kiwi reach you if there is a question about payment, delivery, collection or customer support.

Use the Customer Centre, Delivery & Shipping, Returns, Contact Us or the support information available with your order.